Quality management is an integral part of the processes in a manufacturing company. It is present at every stage of the supply – production – sales – after-sales service chain. The lack of effective quality control can lead to serious consequences for the business, related to the need to rework or recall products, to customer churn due to poor quality production.
In TECHNOCLASS, quality management and control covers all aspects of production. For each inventory item specified in the system to be checked, the system generates an incoming control protocol for incoming check . It contains all the information necessary to carry out the check. It specifies what volume (or exact quantity) to check and what controls to perform (visual, mechanical, electrical or other controls). A control plan is defined in advance for each material. The control results are also registered in the system. This allows to analyse the causes/defects and to take appropriate corrective actions.
Operational control in TECHNOCLASS covers several stages. The operator controls the product parameters (so-called technological control) during the execution of the operation through an operation card for the specific operation. It specifies the controlled dimensions/parameters, the measuring instruments and the tolerance limits. The user can attach a drawing to the operation card with instructions for the controlled parameters. The result is registered to each production job task.
The operator shall record the quantity of fit production and the waste of the last operation of the process route. He should enter the control results in a control protocol. If the waste is repairable, a defect list is recorded in the system. It describes the materials required to complete the repairable waste with the corresponding quantities (consumption rate). The system automatically generates a workshop order for the items with the limit – the specified materials.
If operator doesn’t detect the waste during the production process, but after it, he registers a diagnostic protocol in the system. It specifies the registered deviations and the waste proceeds to further processing.
For irreparable waste, the system automatically generates new production orders to compensate for the resulting deficit.
The life cycle of a complaint begins with its registration, description of the problem, specification of the deadlines of work and the responsible specialist. Complaint handling largely follows the steps described for waste handling.