What is an “industrial service”?

With the development of small-series production, associated with many specific customer requirements, the so-called “industrial services” are developing at an increasing pace.

For the purposes of this exhibition, “industrial service” we will call the performance in workshop (factory) conditions of a relatively limited sequence of technological operations on a small number of products (details). Examples of such services can be specific, most often – surface, processing – grinding, coloring, varnishing, inscription, application and others.

Specific to such services is:

• The practical impossibility of prior identification (description) for all possible devices;

• The use of a limited set of technological operations, but in a different combination and sequence;

• The possibility of separating a limited set of characteristics determing the consumption of production resources and therefore the planned cost of the service.

Perhaps the “narrowest” place in the process of providing such services is the acceptance and processing of orders for them.

Acceptance and processing of orders

The acceptance and processing of the industrial service order includes:

• determining a specific technological route ensuring the achievement of the result requested by the customer;

• determination of quantitative and qualitative characteristics of the subject (unit) of the service;

• determination of the planned cost as the basis for the price of the service;

• setting a deadline for the execution of the order based on a potential deficit of production resources (material, technological, human).

To solve this task, a special toolkit has been developed within the TECHNOCLASS ERP system.

The user has the opportunity to independently create his/her system of classifiers and specify the appropiate classes. This system should determine the values of all the characteristics of the service (processing) and of the unit on which it is to be carried out.

Another part of the preliminary preparation is the creation of a library of standard technological operations and norms for resource consumption for production.

A third element of preliminary preparation is the determination of the prices of the individual resources that will be used to determine the planned direct cost of an individual operation (materials, labor, other costs), as well as the algorithm for calculating the planned full cost based on the components of the direct cost.

The successor of the order at the time of its receipt, as a rule, simultaneously with the acceptance of the units of the order, consecutively determines the classes of each classifier. Upon completion of the classification, TECHNOCLASS automatically generates an individual technological route, individual norms for consumption of production resources, individual planned cost and cost of service.

When confirming the order, the necessary workshop orders are generated for its execution.

The first implementation of the developed toolkit was made in KONEK Ltd. – Sofia. This is a rapidly growing enterprise for surface processing of details for boutique furniture. The toolkit proved the possibilities for the fastest and most precise processing of eachcustomer order, moreover by a person who has no special technological knowledge.

Authors: Yosif Levy, Nedyalko Todorov